Last week we lost our Internet connection at home. Since we are cable cutters, this meant our main source of entertainment was cut off. My husband immediately called our service provider, TekSavvy, to find a resolution.
This was not easy experience. The difficultly was that there was nothing wrong with the service from our end, rather is was a problem with their infrastructure and pointing that out to the technician was a bit of a hassle.
My husband took to twitter and managed to find a very helpful TekSavvy employee that called us immediately. Elizabeth actually took the time and had the patience to listen to what we had to say. It turned out that there was an outage and we were not the only customers without service.
Seeing that the situation was complicated, we figured that the outage was going to be a few days. The outage was happening during the work week and we had the comfort knowing that we had Internet access in our downtown office. In the evenings, we made due by reading books, watching old DVDs and using our digital tv antenna to watch the free tv channels.
We didn’t sweat it.
Even with the outage, we were never truly disconnected. We both had our mobile phones and our data plans. When we truly needed access, we tethered our devices to our mobile phones and was able to perform our tasks. I was able to connect to my google docs on my laptop while using my mobile device as a hotspot.
As the weekend approached our Internet was still disconnected. We once again reached out to Elizabeth on twitter and she responded right away. The company was working on it. All hands on deck! Even the CEO was answering questions in their support forums.
We got our connection back Saturday afternoon and we were thrilled. I have to admit that I am not annoyed or outraged that I went four days without Internet.
No. Nope. Not one bit!
We pay a reasonable price for our unlimited bandwidth with TekSavvy and have had no complaints for the last year and a half. I cannot say the same for our past provider. We paid more per month for limited bandwidth (which we blew through) and we had two outages in the same time that we had the one with TekSavvy.
Oh and the cherry on the top? TekSavvy is going to compensate us for the outage, something our old provider never did.